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IVR Script Development IVR Script Development
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To - Disaster Recovery Facilities Disaster Recovery Site

Disaster Recovery Site

The idea for this service was requested by our customers. Since our customers share common hardware, we configured a system which is located in New York. In the event of a major problem at their location (PBX, lines, telephone exchange, hardware...), incoming calls could be routed to this system.

This facility has the current script for each user, as well as the line interfaces for the acquisition and file updates from any host record keeper. Once the operation has shifted to New York, operations would continue as normal. When the funds are priced, the price and yield information would be transmitted to New York.
The Price and Yield and account file updates would take place in New York. Transmissions from the host record keeper would be picked up in New York and processed.

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